Last updated: June 18th, 2024

Notice for California Consumers

We take privacy seriously. This Privacy Policy tells you who we are, what information about you we collect, and what we do with it. We will use information about you only in accordance with applicable data protection laws.

Please also read our Terms of Use. They provide more information about the way we do business, and any restrictions on eligibility that may apply.  Please also read our Cookie Notice, which provides information about use of cookies.

Who are we?

We are greenband, a Silicon Valley-based company focused on improving the experience of electric vehicle owners.

How do we collect information about you?

We may collect information about you in various ways.

• We may collect information that you provide directly, for example, when you: 

  • register to receive greenband e-mail alerts, 

  • register for an account

  • download and begin using our app

  • file a support ticket

  • provide us with feedback

• We may collect information automatically (e.g. when you use the greenband app or website).  For example, through tracking mechanisms such as cookies and web beacons/pixels that you receive when using the greenband website or app, or when you get an email from us.  For more information on how we use cookies, including how you can accept or refuse them, please see our Cookie Policy.

What personal information does greenband collect from people who use our website or app?

Website

When using our website, you may be asked to pre-register as a member and/or subscribe to our mailing list, which will require the following information:

• Name

• Username

• Email address

• Telephone number

• Manufacturer of Electric Vehicle

• Device type, operating system, and browser type

  
  

App

When using our app, we will collect the following information in order to be able to provide you with the services and features of greenband:

• Name

• Username

• Email address

• Telephone number

• Physical address

• Make, model, year, and other details about your vehicle (including charge state, charging configuration properties, and odometer readings)

• Whether your vehicle is currently sharing live data, including the last time it was received and/or when it was first linked

• Location of your vehicle, as well as location IDs if identified by you and within the scope of authorization you have provided for the sharing of such data

• Your location

• Limited aspects of your driving behavior, such as number of trips per day, distance per trip, start + end charge state, and total energy used

• Image

• Preferences, including preferred charging locations

For what purposes do we use information about you, and on what legal basis?

In this section, we describe the purposes for which we use personal information. However, this is a global notice, and where the laws of a particular jurisdiction restrict or prohibit certain activities described in this notice, we will not use information about you for those purposes in that jurisdiction.

Subject to the above, we use information about you for the following purposes:

• To comply with regulatory obligations

• To provide you with, and customize your experiences of email and/or text messages, zincluding notifications, marketing correspondence, and updates on app and feature development

• To provide you with features of our services, including location and availability of nearby charging stations, charging controls (including starting and stopping the charging process), and estimated costs of charging

• For general business administration, and to support all the above, including administering your accounts, corresponding with you, fraud prevention, personnel training and quality control, and administration and troubleshooting

• For business analytics and product improvement purposes

• For other purposes that we notify you of, or will be clear from the context, at the point information about you is first collected

The legal basis for our use of information about you is one of the following:

• compliance with a legal obligation to which we are subject;

• the performance of a contract to which you are a party;

• a legitimate business interest that is not overridden by interests you have to protect the information;

• where none of the above applies, or where law requires it, your consent (which we will ask for before we process the information).

Who do we share your information with, and for what purposes?

We share information about you with others only in accordance with applicable laws.  Thus, where law requires your consent, we will first ask for it.  

If you grant us permission to contact you via email, we may share your email address with third party email messaging services.  Currently, we use MailerLite as a third party email service provider.  Use and storage of your email address by MailerLite, Inc. is subject to its privacy policy.

If you grant us permission to contact you via text message, we may share your phone number with third party text messaging services.  Currently, we use WhatsApp Business Services as a third party text messaging service provider.  Use and storage of your telephone number by WhatsApp LLC is subject to its privacy policy. 

Where is your information stored?

We store personal information on servers based in the United States.  

How do we protect your information?

We implement appropriate technical and organizational measures to protect personal information that we hold from unauthorized disclosure, use, alteration or destruction.  Where appropriate, we use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy and security requirements.

How long will information about you be kept?

We will retain information about you for the period necessary to fulfill the purposes for which the information was collected or the period required by applicable law, whichever is shorter.  The period will vary depending on the purposes for which the information was collected.  Note that in some circumstances, you have the right to request us to delete the information.  Also, we are sometimes legally obliged to retain the information, for example, for tax and accounting purposes.

What rights and options do you have?

You may have some or all of the following rights in respect of information about you that we hold:

• request us to give you access to it;

• request us to rectify it, update it, or erase it;

• request us to restrict our using it, in certain circumstances;

• object to our using it, in certain circumstances;

• withdraw your consent to our using it;

• data portability, in certain circumstances;

• opt out from our using it for direct marketing; and

• lodge a complaint with the supervisory authority in your jurisdiction (if there is one).

We offer you easy ways to exercise these rights, such as “unsubscribe” links, or giving you a contact address, in messages you receive or within the app.

Our mobile app might also send you push messages, for instance about new features or services. You can disable these messages through the settings in your phone or the app itself.

Who should you contact with questions?

If you have any questions, or wish to exercise any of your rights, you can contact us at info@greenband.io. Contact details will also be given in any communications sent to you and will be displayed in the app.

If your jurisdiction has a data protection authority, you have a right to contact it with any questions or concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time and, when required, will notify you of the changes (and obtain your consent, where required).  You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our site and this Privacy Policy to check for any changes. Your continued use of our site or any products, services, or solutions following the posting of changes constitutes your acceptance of such changes.